Across management staff, field staff, and those in your senior leadership positions, you might be managing or working with a number of generations. For most organizations, that means you’re operating with staff who display (wonderfully) different perspectives, values, views, and backgrounds.

When it comes to your travel program, your staff may not only have different individual backgrounds and perspectives, but also different ideas about the nature of work itself. This can potentially create challenges if views aren’t aligned and entry level staff require a completely different approach than those who are more seasoned.

When you’re looking for more staff, it’s prudent to consider where these individuals might be looking for YOU. Below, we’ve compiled a shortlist of some of the most popular training platforms where tour guides/directors/program leaders look to educate themselves and connect to operators like you.

Some of these organizations even offer the option to list last-minute staffing vacancies on their site or be included in an “emergency” mailing list to all their members - an ideal place to find floater staff in a pinch.

How do you consistently deliver safety briefings to your travel operator or tour operator staff? How do your program leaders embody your values through delivering safety information? Staff need tools and support to realistically deliver the required information in a memorable, clear, and value-rich manner. After all, there’s little point in delivering information to cover your liability if no one is paying attention.

Let’s address the challenge first - when and how the safety briefing can be delivered.